Last Updated: 19 October 2026

This policy explains how delivery, cancellations, returns and refunds are handled for purchases made from Nasser Bouzida through www.nasserbouzida.com.

Please read this policy before placing an order.

1. Delivery

We currently deliver to selected destinations only. Available destinations depend on the product and fulfilment provider and will be shown at checkout. Delivery charges are set as per-item rates by product type and destination where available; they are not calculated by parcel weight. Printify-fulfilled products may have product-, size- and destination-specific rates, and only destinations and rates available at checkout can be selected.

Available delivery destinations and the applicable per-item charges will be shown during checkout before you place your order.

For artwork, records, CDs and cassettes dispatched by Nasser, orders are normally dispatched within 2–3 working days. This is a dispatch estimate, not a delivery-time guarantee. Printify production and delivery estimates may vary by product and destination and will be shown at checkout where available.

Some prints and merchandise may be produced and fulfilled by Printify or its fulfilment partners. Production and delivery times may therefore vary by product and destination, and items within the same order may be dispatched separately.

Unless a different delivery timeframe has been agreed with you, we will aim to deliver goods within the timeframe required by applicable UK consumer law. Delivery dates are estimates unless we specifically agree that a particular date is essential.

2. Delivery Charges

Delivery charges are displayed during checkout before you place your order. Where delivery is available, charges are set per item by product type and destination, rather than calculated by parcel weight. Printify-fulfilled products may have different rates according to product, size and destination; only configured destinations and rates will be offered at checkout.

Any available free-delivery thresholds or promotions will be clearly shown on the website.

3. Delivery Address

Please ensure that the delivery address entered during checkout is complete and accurate.

We are not responsible for delays or failed delivery caused by incorrect or incomplete delivery information provided by the customer.

If you realise you have entered incorrect information, contact us as soon as possible at: nasserbouzidadrums@gmail.com.

We cannot guarantee that an address can be changed once an order has entered production or been dispatched.

4. Delivery Problems

If your order has not arrived within the expected timeframe, please contact nasserbouzidadrums@gmail.com with your order number.

We will investigate the delivery with the relevant courier or fulfilment provider. If goods are lost in transit, we will deal with the matter in accordance with your statutory consumer rights.

5. Your Right to Change Your Mind

If you are a consumer purchasing physical goods online, you will normally have the right to cancel your order without giving a reason.

For most eligible goods, you must tell us that you wish to cancel within 14 days from the day after you receive the goods. If an order contains multiple items delivered separately, the cancellation period will normally run from receipt of the final item.

After telling us that you wish to cancel, you normally have a further 14 days to return the goods.

Different rules apply to instant digital downloads such as Breaks. Please see section 14.

6. How to Cancel

To cancel an eligible order, contact us at: nasserbouzidadrums@gmail.com.

Please provide:

• Your name

• Order number

• Details of the item(s) being returned

You may also use the cancellation form provided in our Terms & Conditions where applicable.

7. Returning an Item

Unless we provide different instructions, returns should be sent to: 13 York Road, Newbury, Berkshire, RG14 7NJ.

The correct return process may vary where an item has been produced or fulfilled by a third-party fulfilment provider. Please contact us before returning a Printify-fulfilled item so that we can provide the appropriate instructions.

Please include your order number or other identifying information with the return. We recommend obtaining proof of postage when returning goods.

8. Return Postage Costs

Change-of-mind returns: the customer is responsible for the return postage. This does not affect the separate process for faulty, damaged or incorrect items.

If an item is faulty, damaged, incorrect or otherwise does not conform to your statutory rights, please contact us before returning it. Where appropriate, we will arrange or reimburse reasonable return costs.

9. Condition of Returned Goods

You may inspect goods in the same way that you reasonably could in a physical shop. Please take reasonable care of products while they are in your possession.

Where permitted by law, we may reduce a refund if an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality and this has reduced its value.

This does not affect your rights where goods are faulty or not as described.

10. Items That Cannot Normally Be Returned for Change of Mind

The statutory right to cancel may not apply to certain products, including where applicable:

• Goods genuinely made to your specifications or clearly personalised for you

• Certain sealed audio products, including qualifying records, CDs or other sealed audio media, once unsealed

A standard print or merchandise product being produced only after an order is placed does not by itself necessarily make it personalised or remove statutory cancellation rights. Standard Printify products will not be treated as non-returnable solely because they are produced on demand.

These exclusions do not remove your rights if goods are faulty, not as described or otherwise fail to meet your statutory rights.

11. Change-of-Mind Refunds

If you validly cancel an eligible order, we will refund the amount paid for the returned goods.

Where required by law, we will also refund the cost of the least expensive standard delivery option offered when you placed the order.

If you chose a more expensive delivery service, such as express delivery, we do not have to refund the additional delivery cost above the standard option.

Refunds will normally be made using the same payment method originally used.

12. Refund Timing

Where goods are returned following cancellation, refunds will be made within the period required by applicable consumer law.

We may wait until we receive the goods back or you provide evidence that you have returned them, whichever occurs first.

13. Faulty, Damaged or Incorrect Products

Goods sold by us must meet the standards required by UK consumer law. They should be of satisfactory quality, fit for purpose where applicable, and as described.

If you believe an item is faulty, damaged, incorrectly supplied or not as described, contact us at: nasserbouzidadrums@gmail.com.

Please include your order number, a description of the problem and photographs where helpful.

For Printify-fulfilled products, photographs may be needed so that the issue can also be raised with the relevant fulfilment provider. This does not affect your statutory rights against the seller.

For qualifying faulty goods, you may have rights to a refund, repair or replacement depending on the circumstances and how long you have owned the product.

14. Breaks – Instant Digital Downloads

The Breaks products available through the website are supplied as instant digital downloads.

Digital content is treated differently from physical goods for cancellation purposes.

Where a Breaks download is supplied immediately, you may be asked during the purchase process to:

1. Expressly agree to the digital content being supplied before the end of the normal 14-day cancellation period; and

2. Acknowledge that you will lose your right to cancel once supply of the digital content begins.

Where the required consent and acknowledgement have been obtained and the download has begun, you will no longer have the normal right to cancel simply because you have changed your mind.

Your statutory rights still apply if digital content is faulty, not as described or otherwise does not meet applicable legal requirements.

15. Personalised and Custom Products

Products are sold as shown on the website; custom or personalised orders are not accepted. The statutory cancellation exceptions for genuinely personalised goods may still apply where relevant.

This may apply, for example, if a product is specifically customised with customer-requested text, imagery, dimensions or another individual specification.

It does not automatically apply to a standard Printify product simply because that product is manufactured after an order is placed.

This does not affect your rights where an item is faulty, damaged or not supplied as agreed.

16. International Delivery

We currently deliver to selected destinations only. The destinations available for each product are shown at checkout. A destination or rate that is not available there cannot be selected for an order.

Delivery of physical products to the European Union and Northern Ireland is temporarily unavailable while we review applicable product-safety requirements. We will update the available destinations when this review is complete and delivery is available.

International customers may be responsible for customs duties, import taxes or other charges imposed by their destination country. Unless otherwise stated, these charges are not included in our prices or delivery charges and are the responsibility of the recipient.

International delivery times may vary due to customs processing and other circumstances outside our control. Consumer rights may vary depending on the customer's location.

17. Exchanges

Direct exchanges are not offered. Customers wishing to purchase a different eligible item should return the original item in accordance with this policy and place a new order.

18. Sale and Discounted Products

Your statutory rights apply equally to products purchased during a sale or promotion.

A discounted price does not remove your rights where an item is faulty, not as described or otherwise does not meet legal requirements.

Any different change-of-mind policy offered in addition to your statutory rights will be clearly stated.

19. Questions About a Delivery, Return or Refund

Nasser Bouzida

Email: nasserbouzidadrums@gmail.com

Returns Address: 13 York Road, Newbury, Berkshire, RG14 7NJ

Website: www.nasserbouzida.com